SCMGT563-23B (HAM)
Managing Manufacturing and Service Operations
15 Points
Staff
Convenor(s)
Jessica Kuo
7725
MSB.2.32B
jessica.kuo@waikato.ac.nz
|
Administrator(s)
Librarian(s)
You can contact staff by:
- Calling +64 7 838 4466 select option 1, then enter the extension.
-
Extensions starting with 4, 5, 9 or 3 can also be direct dialled:
- For extensions starting with 4: dial +64 7 838 extension.
- For extensions starting with 5: dial +64 7 858 extension.
- For extensions starting with 9: dial +64 7 837 extension.
- For extensions starting with 3: dial +64 7 2620 + the last 3 digits of the extension e.g. 3123 = +64 7 262 0123.
What this paper is about
In today's competitive environment, customer satisfaction and profitability are heavily dependent on operational excellence. Operations management is about designing internal processes and continually improving them to contribute to an organisation’s success and competitiveness. In particular, operations management deals with the efficient and effective use of resources in order to meet customer requirements at a reasonable price that allows an organisation to make a profit. Operations management is, therefore, central to any manufacturing and service organisation.
In this paper, students learn how to manage the operations of manufacturing and service organisations. How can operations be optimised? How can customer service be improved? How can a company streamline the flow of goods or customers? How should an organisation plan production and inventory? These and other issues are covered using case studies and practical examples.
How this paper will be taught
Lectures, case-based analyses, group work learning and discussions for a blended learning experience. As this is a FLEXI paper, lectures are conducted synchronously on campus but online options will also be made available for those who wish to study remotely. Supplementary material will be available on Moodle to help students with the paper content as well.
There are no tutorials or workshops for this paper.
Required Readings
Recommended Readings
- Jacobs, F.R. & Chase, R.B. (2018). Operations and supply chain management, 15th edition, McGraw-Hill Irwin
- Hill, A. & Hill, T. (2012). Operations Management, 3rd edition, Palgrave Macmillan (TS155.H462 2012)
- Krajewski, L.J., Malhotra, M.K. & Ritzman, L.P. (2019). Operations management: processes and supply chains, 12th edition, Pearson (TS155.K788 2019)
Learning Outcomes
Students who successfully complete the course should be able to:
Assessments
How you will be assessed
The internal assessment/exam ratio (as stated in the University Calendar) is 100:0. There is no final exam.